About Us

This website is owned and operated by Be Smart Clothing Limited©. It is our intention to provide the very best in customer service possible. If you have any comments, suggestions or wish to contact us, please fill out the customer contact form under the header ‘Contact Us’. We will try our very best to respond to your message as soon as possible or at the latest, within 24 hours.

Head Office & Trading Address

Be Smart Clothing Limited
Unit 2 Centurion Business Park
Davy Field Road
Blackburn
Lancashire
BB1 2QY

t: 0845 116 9944
e: This email address is being protected from spambots. You need JavaScript enabled to view it.
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w: www.besmart-clothing.co.uk

Company Registration Number: 7388346
VAT Registration Number: 100 4674 58

1. Payment Terms

1. Title to the goods delivered on any Be Smart Clothing Limited invoice is reserved until any and all payments have been received in full.
2. All prices are subject to alteration without prior notice with the exception of contract customers.
3. All prices stated are net of decoration, carriage & VAT unless stated otherwise.
4. Payment terms:
a. First time customers - Proforma
b. Contract / Management customers – as agreed

2. VAT

All prices stated exclude VAT @ 20%.

3. Charities

VAT is not excluded from orders originating from charities. All registered charities are to claim back VAT via their own VAT submissions.

4. Carriage Charges

1. England, Scotland & Wales excluding Scottish Highlands & Islands (per box/package)



2. NI, ROI, Scottish Islands & Highlands


Scotish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

3. Requested returns are charged at £13.90 + VAT (Based on UK Mainland, Scotland & Wales).
4. Re-directed parcels, once delivered is charged at £13.90 + VAT (Based on UK Mainland, Scotland & Wales).
5. Additional carriage is chargeable if the initial parcel is refused / ignored, or if incorrect delivery details are supplied. 6. More carriage services are available on request.

5. Winter Deliveries

Be Smart Clothing Limited will not be held responsible for items delayed in the post due to bad weather or the Christmas period.

6. Product / Quotation Prices

1. Product quotations are valid for 60 days from the date of the quote. When quoted, all prices stated are exclusive of decoration & VAT. Decoration is normally displayed separately. 
2. We reserve the right to change the price of any item without reason or notice unless stipulated in a contract between Be Smart Clothing and the concerned party.

7. None Delivery, Damages & Shortages

1. Claims for non-delivery of goods must be made in writing within 3 days of the invoice date. 
2. Shortages or damaged item claims must be made in writing within 3 days of the delivered date. 
3. Items lost in transit will be investigated and replacements or a full refund may be honored upon the outcome of the investigation.

8. Cancellation of Goods

1. Cancellation of goods can be made at any time after placing your order but any dispatched items will need to be returned as per our Returns Policy and subject to any restocking charges.
2. Decorated items are not eligible for cancellation if in the process of being decorated or decorated unless you have a management account with us.

9. Product Samples

1. A refundable payment is required for sample purchases providing the following criteria have been met on their return:
a. Products must be handled with care and packed, re-hung in the condition they were received.
b. Products are returned within 20 days of invoice date unless written approval is sought.
c. All bags, tags, labels, hangers, clips must remain in their original condition and returned with the product.
d. Must be free of make-up marks, stains and body odour.

2. All samples will include a delivery cost. Once returned as described under our product samples policy, the samples will be credited less carriage charge and supporting products such as embroidery disks.
a. Sample carriage charge will be waivered if further orders totaling over £200 net are placed for purchase.
b. Embroidery disks will be credited if orders over £300 net are placed for purchase.

3. Branded / altered or bespoke samples are invoiced but will not be credited.

4. It is the customer’s responsibility to return the products in a safe manner.

10. Return of Goods

1. Your rights to return goods are protected under the EU Distance Selling Directive.
2. Goods can be returned for credit by prior arrangement and with the associated invoice number / web order number present with the returned item.
3. The condition of the item will only be eligible for a refund (excluding postage costs*) upon receipt of the returned item within 20 days of invoice date and following the criteria met:
a. Products must be handled with care and packed, re-hung in the condition they were received.
b. Products are returned within 20 days of invoice date unless written approval is sought.
c. All bags, tags, labels, hangers, clips must remain in their original condition and returned with the product.
d. Must be free of make-up marks, stains and body odour.
e. Suitable for resale.
4. Specials, bespoke & decorated items are not eligible for refund unless you have a management account with us.
5. It is the customers responsibility to pay for & return the item by whatever means, making sure no damage can become of the item.
6. Be Smart Clothing Limited will not take responsibility for items lost in transit when being returned from the customer.
7. Should the goods be returned in an unsatisfactory condition, photographs will be sent to the customer with an explanation of why it will not be credited / refunded. It is the customer’s responsibility to pay additional costs to recover the returned item.
8. A 20% upto £2.50 or £2.50 on products £12.50> restocking charge will be incurred on all purchases returned for credit / refund. This rule will be waived if replacements are bought at a ratio of one garment returned to every two garments bought.
9. A £2.50 restocking charge will be incurred on all corporate suiting returned for credit / refund. This rule will be waived if replacements are bought at a ratio of one garment returned to every two garments bought.

11. Faulty Goods

Claims for items received faulty need to be reported as soon as possible but no later than 7 days from the invoice date. Upon inspection of a genuine fault, a replacement will be processed. If the item is out of stock, a full refund will be processed.

12. Specification

The customer shall be responsible for checking and ensuring their bought product(s) are appropriate for the use in which they are intended. This includes checking data sheets with bought items before use. Be Smart Clothing Limited holds no responsibility for persons harmed while conducting hazardous duties.

Sale of Personal Protective Clothing Products (PPE) to Countries Outside the EU

Categorised products intended for use as personal protective clothing (PPE), shall not be sold to countries outside the EU for reasons of differences in legislation and legal implications.

13. Product Designs

Any designs produced for customers are the copyright of Be Smart Clothing Limited. Their reproduction / usage cannot be used without the prior consent of Be Smart Clothing Limited.

14. Information Priority

Information or duplicated terms included on product pages supercede that of the terms included on this page. This rule is to offer our customers the most accurate up to date information possible.

15. Product inventory

Every effort has been made to ensure that the information on this website is correct, however, we are continuously upgrading and developing our products and services so we reserve the right to change specifications without notice.

16. Privacy Policy

Be Smart Clothing Limited does not disclose customer information to any third parties.

17. Legal Rights

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.